[Woodcutter: Game Service Terms and Conditions]
Game Service Terms and Conditions
Article 1 [Purpose)
The purpose of these terms and conditions is to set forth the rights and obligations between the company and users and other necessary matters in relation to the use of the game service (hereinafter referred to as the &service&) provided by Naviya Studio (hereinafter referred to as &company&).
Article 2 (Definition of Terms)
① The definitions of the terms used in these Terms and Conditions are as follows.
1. "Company" means a business that provides services through mobile devices.
2. &Member& means a person who enters into a service contract in accordance with these Terms and Conditions and uses the services provided by the company.
3. “Temporary member” means a person who provides only some information and uses only a part of the services provided by the company.
4. "Mobile device" refers to a device that can download or install content and is a mobile phone, smartphone, PDA, tablet, etc.
5. "Account Information" Information provided by the member to the company, such as the member's membership number, external account information, device information, nickname, profile picture, friend list, game use information (character information, items, levels, etc.), usage fee Payment information, etc. collectively.
6. &Contents& refers to items created by the company to be used in the service.
7. &Open Market& means an e-commerce environment built to install and pay for game contents on a mobile device.
8. “Application” refers to all programs that are downloaded or installed through mobile devices to use the services provided by the company.
9. "Game service" is one of the services provided by the company, and refers to games that members run on mobile devices and services accompanying them.
10. “App store operator” refers to an open market operator that allows users to download applications provided by the company and make in-app payments.
② The definitions of the terms used in these Terms and Conditions, except for those set forth in Paragraph 1 of this Article, shall be governed by related laws and service-specific policies.
Article 3 (Provision of company information, etc.) The company posts the following items on the company website or makes it easy for users to know through the connection screen in the application. However, these terms and conditions and personal information processing policy can be viewed by users through the connection screen.
1. Trade name and name of representative
2. Business address (including the address where complaints of members can be handled)
3. Phone number, e-mail address
4. Business registration number
5. Mail-order business report number
6. Privacy Policy
7. Terms of Service
Article 4 (Effect and Change of Terms and Conditions)
① The company takes effect by posting these terms and conditions on the company's website so that users can know them, or by notifying users through the connection screen in the application.
② When the company revises the terms and conditions, the application date, details of the amendment, and reasons for the amendment are specified and posted on the company's website at least 7 days prior to the application date, or notified to members through the connection screen in the application. However, if the changed content is unfavorable to the member or is a significant change, it will be notified in the same way as in the text and notified to the member by the method of Article 27, Paragraph 1, up to 30 days prior to the effective date. In this case, the contents before and after the revision are clearly compared and displayed so that members can easily understand them.
③ Users may not agree to the changed terms and conditions, and if they do not agree to the changed terms, they may stop using the service and withdraw from the service. However, despite the announcement that when the terms and conditions changed by the method of paragraph 2 are notified, it is deemed accepted unless the user expresses a separate expression of intention, the user does not expressly express his or her intention to the company until the day before the effective date of the changed terms and conditions. If the user continues to use the service after the date of application of the changed terms and conditions, he/she is deemed to have agreed to the changed terms and conditions.
Article 5 (Conclusion and application of contract of use)
① The use contract is concluded when the person who wants to become a member (hereinafter referred to as &subscription applicant.) agrees to the contents of this agreement, applies for service use, and the company approves the application.
② In principle, the company accepts the application of the applicant for membership. However, the company may refuse to accept applications for use that fall under any of the following subparagraphs.
1. If the contents of the application for use are falsely written or the requirements for application for use are not met
2. In the case of using the service through an abnormal or indirect method in a country where the company does not provide the service
3. When applying for the purpose of performing an act prohibited by related laws such as the 「Game Industry Promotion Act」
4. When applying for the purpose of hindering social well-being and order or morals
5. If you want to use the game service for fraudulent purposes
6. If you want to use the game service for the purpose of pursuing profit
7. In case the acceptance is judged to be inappropriate due to other reasons corresponding to each subparagraph.
③ In the case of any of the following subparagraphs, the company may withhold approval until the cause is resolved.
1. If there is no room in the company's facilities, it is difficult to support a specific mobile device, or there is a technical obstacle
2. In case of service failure or service fee or payment method failure
3. If it is judged that it is difficult to accept the application for use due to reasons corresponding to other subparagraphs
Article 6 (Rules outside of the Terms and Conditions) Matters not stipulated in these Terms and Conditions and the interpretation of these Terms and Conditions include the 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Regulation of Terms and Conditions Act」, 「Game Industry Promotion Act 」, 「Act on Promotion of Information and Communication Network Utilization and Information Protection」, 「Contents Industry Promotion Act」, etc., or commercial customs.
Article 7 (Protection and Use of Personal Information)
① The company strives to protect the personal information of members as stipulated by the relevant laws and regulations, and the protection and use of personal information is in accordance with the relevant laws and the company's personal information processing policy. However, the company's privacy policy does not apply to linked services other than those provided by the company.
② Depending on the nature of the service, information that introduces oneself, such as nicknames, character photos, and status information, that is not related to the member's personal information may be disclosed.
③ The company does not provide the member's personal information to others without the consent of the member, except when there is a request from the relevant government agency in accordance with the relevant laws and regulations.
④ The company is not responsible for any damage caused by leakage of personal information due to reasons attributable to the member.
Article 8 (Obligations of the Company)
① The company faithfully observes the exercise of rights and fulfillment of obligations stipulated in the relevant laws and these terms and conditions in good faith.
② The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the personal information processing policy. The company does not disclose or provide the member's personal information to a third party, except as stipulated in these terms and conditions and the personal information processing policy.
③ In order to provide continuous and stable service, the company is in the process of improving the service. We will do our best to repair or restore it without delay.
Article 9 (Obligations of Members)
① Members must not engage in any of the following acts in relation to the use of the services provided by the company.
1. Acts of providing false information when making user inquiries, requesting a refund or restoration of paid content, or changing member information
2. Buying, selling, donating, or acquiring cyber assets (ID, character, item, game money, etc.) through services not provided by the company or through abnormal methods
3. Impersonating an employee or operator of the company or stealing someone else's name to post or send e-mails, pretending to be someone else or falsely specifying a relationship with another person
4. Purchasing paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., or fraudulently using another member's ID and password
5. Unauthorized collection, storage, posting or dissemination of personal information of other members
6. Conducting or inducing speculative acts such as gambling, exchanging or posting obscene or vulgar information, or linking (linking) obscene sites, or using words, sounds, writings, pictures, pictures or videos that cause shame, disgust or fear Inappropriate use of the service, such as transmitting or distributing to others
7. Unauthorized use of the service for purposes other than its original purpose, such as for-profit, sales, advertising, public relations, political activities, and election campaigns
8. Unauthorized copying, distribution, promotion or commercial use of information obtained by using the company's service, or exploiting known or unknown bugs to use the service
9. Acts of deceiving others to gain advantage, acts of causing harm to others in relation to the use of the company's services
10. Acts that infringe on the intellectual property rights or portrait rights of the company or others, or acts that damage or damage the reputation of others
11. Intentionally transmitting or posting information (computer programs) whose transmission or posting is prohibited by law or viruses, computer code, files, programs, etc. designed for the purpose of interfering with or destroying the normal operation of computer software/hardware or telecommunications equipment ⋅The act of distributing or using
12. Change the application, add or insert other programs into the application, hack or reverse engineer the server, leak or change the source code or application data, build a separate server, or , An act of impersonating the company by arbitrarily changing or stealing a part of the website
13. Other acts that violate related laws or against good customs and other social norms
② Members are responsible for managing their accounts and mobile devices, and should not allow others to use them. The company is not responsible for damages caused by poor management of mobile devices or consent to use by others.
③ Members must set and manage the payment password function to prevent fraudulent payments in each open market. The company is not responsible for damages caused by the member's carelessness.
④ The company may set the specific details of the following acts, and members must follow them.
1. Member's account name, character name, guild name, and other names used in the game
2. Content and method of chatting
3. How to use bulletin board and service
4. External mobile platform affiliate service policies such as Kakao, Facebook, and Google Plus
Article 10 (Provision of Service)
① In accordance with the provisions of Article 5, the company makes the service immediately available to members who have completed the use contract. However, in the case of some services, the service can be started from the designated date according to the needs of the company.
② The company may provide other additional services, including the services stipulated in these terms and conditions, when providing game services to members.
③ The company can differentiate the use by classifying the member's level and subdividing the usage time, frequency of use, and scope of services provided.
④ When a member uses a temporary account (Guest ID) to use the service, if the application is deleted from the terminal or the terminal is replaced (changed), paid contents and service usage records may be deleted. We recommend that you use it. However, if there is no membership registration procedure, if the application is deleted from the terminal or the terminal is replaced (changed), paid content and service usage records may be deleted. In this case, the company makes a notice within the application so that members can check.
Article 11 (Use of Service)
① Game service is provided for a set time according to the company's business policy. The company informs the game service provision time in an appropriate way on the game application initial screen or game service notice.
② Notwithstanding paragraph 1, the company may temporarily suspend all or part of the service in the following cases. In this case, the company will notify the reason and period of suspension in advance on the game application initial screen or game service notice. However, if there are unavoidable circumstances that cannot be notified in advance, it may be notified later.
1. When it is necessary for system operation such as regular system inspection, server expansion and replacement, network instability, etc.
2. In case normal service cannot be provided due to power outage, failure of service facilities, congestion of service use, facility maintenance or inspection of telecommunications service providers, etc.
3. In the event of circumstances beyond the control of the company, such as exhibitions, incidents, natural disasters, or equivalent national emergencies
③ The company provides services using dedicated applications for mobile devices or networks. Members can download and install the application or use the service for free or for a fee by using the network.
④ In the case of paid content, you must pay the fee specified for the service to use it. When downloading an application or using a service through a network, a separate fee set by the subscribed mobile carrier may be incurred.
⑤ In the case of downloaded and installed applications or services used through networks, they are provided according to the characteristics of mobile devices or carriers. In the case of mobile device change, number change or overseas roaming, all or part of the content may not be available, in which case the company is not responsible.
⑥ In the case of downloaded and installed applications or services used through the network, background tasks may be in progress. In this case, additional charges may be incurred to suit the characteristics of the mobile device or carrier, and the company is not responsible for this.
Article 12 (Change and Suspension of Service)
① The company may change the service according to operational or technical needs to provide smooth game service.
② The company may suspend all services if it is difficult to continue the game service due to serious management reasons such as business transfer, division, merger, etc. . In this case, the date of suspension, reason for suspension, conditions of compensation, etc. are notified on the initial screen of the game application or its connection screen by 30 days prior to the date of suspension, and the member is notified by the method of Article 27, Paragraph 1.
③ In the case of paragraph 2, the company refunds paid items that have not been used or have expired in accordance with Article 24, paragraph 3.
Article 13 (Collection of Information, etc.)
① The company can save and keep the contents of chatting between members, and this information is held only by the company. The company can view this information only for the purpose of mediating disputes between members, handling civil complaints, or maintaining game order, and only when authorized by law.
② If the company or a third party accesses chatting information pursuant to Paragraph 1, the company notifies the member of the reason and scope of access in advance. However, if it is necessary to view this information in relation to the investigation, processing, confirmation of prohibited acts pursuant to Article 10, Paragraph 1, or damage relief caused by such acts, it may be notified afterwards.
③ The company may collect and utilize members' mobile device information (settings, specifications, operating system, version, etc.), excluding members' personal information, for smooth and stable operation of services and improvement of service quality.
④ The company may request additional information from members for the purpose of improving services and introducing services to members. The member may accept or reject this request, and if the company makes this request, the member is notified that the member may reject this request.
Article 14 (Provision of Advertisement)
① The company may place advertisements within the game service in relation to the operation of the service. In addition, advertising information can be transmitted by e-mail, text service (LMS/SMS), push notification, etc. only to members who have agreed to receive it. In this case, the member can reject the reception at any time, and the company does not send advertising information when the member rejects the reception.
② You may be connected to advertisements or services provided by others through banners or links among services provided by the company.
③ In case of being linked to advertisements or services provided by others in accordance with Paragraph 2, the service provided in that area is not the company's service area, so the company does not guarantee reliability, stability, etc. is not responsible.
Article 15 (Attribution of Copyright, etc.)
① The copyright and other intellectual property rights for the content within the game service produced by the company belong to the company.
② Members may copy or transmit (edit, publish, perform, distribute, etc. Including broadcasting, creating secondary works, etc. (the same shall apply below) for commercial purposes or allowing others to use them.
③ Members show communication, images, sounds, and all materials and information, including conversational text, uploaded or transmitted by members or other users through game applications or game services in relation to game services or in games (hereinafter referred to as "User Content"). ), the company permits the use in the following ways and conditions.
1. Using the user content, changing the editing format, and other transformations (publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc. can be used in any form, and there are no restrictions on the period and region of use. )
2. Do not sell, rent, or transfer user content for the purpose of trading without the prior consent of the user who created the user content.
④ The company does not use the member's user content that is not shown in the game and is not integrated with the game service (eg, posts on the general bulletin board, etc.) without the member's explicit consent, and the member can delete such user content at any time. there is.
⑤ The company may delete, move, or refuse registration without prior notice if it is judged that the postings in the service posted or registered by the member fall under the prohibited act pursuant to Article 10, Paragraph 1.
⑥ Members whose legal interests are violated due to information posted on the bulletin board operated by the company may request the company to delete the information or post refutation. In this case, the company will promptly take necessary measures and notify the applicant.
⑦ This article is valid while the company operates the game service, and continues to apply even after membership withdrawal.
Article 16 (Purchase, period of use and use of paid content)
① Paid content purchased by members within the game service can only be used on mobile devices that have downloaded or installed the application.
② The period of use of the paid contents purchased by the member follows the period specified at the time of purchase. However, in the case of service interruption in accordance with Article 13, Paragraph 2, the period of use of paid content without a fixed period shall be until the date of suspension of service notified at the time of service suspension notice.
Article 17 (In-App Payment)
① The application includes an in-app payment function for purchasing paid content.
② Members must prevent third-party In-App payment by using the password setting function of the terminal, the password setting function provided by the App Store operator and/or the mobile carrier.
③ The company does not bear any responsibility for in-app payment by a third party that occurs when the member does not use the in-app payment prevention function or the password is exposed due to the user's negligence.
④ When a member subscribes to a mobile carrier's youth rate plan, if the member makes an in-app payment on the device, the content is deemed to have the consent of the legal representative.
⑤ Members are responsible for faithfully paying the In-App payment.
⑥ Payment limits may be granted or adjusted for each payment method according to the company's policies and the policies and policies of payment companies (mobile carriers, app store operators, etc.).
Article 18 (Restrictions on Service Use for Members)
① Members must not commit any act that violates the member's obligations under Article 9, and in the case of such act, the company restricts the member's use of the service according to the classification of the following subparagraphs, and deletes related information (words, photos, videos, etc.) and other measures, including restrictions on use. The specific reasons and procedures for restricting use are determined in the operating policy of each individual game in accordance with Article 18, Paragraph 1.
1. Restriction of certain rights: Restrict certain rights such as chatting for a certain period of time
2. Restriction on use of characters: Restriction on the use of member characters for a certain period of time or permanently
3. Restrictions on account use: Limiting the use of member accounts for a certain period or permanently
4. Restrictions on member use: Restrict members' use of game services for a certain period of time or permanently
② In the case where the use restriction in Paragraph 1 is justified, the company does not compensate the member for damages caused by the use restriction.
③ The company may suspend the use of the service of the account until the investigation of the reasons for each of the following subparagraphs is completed.
1. When a legitimate report is received that the account has been hacked or stolen
2. If you are suspected of being an illegal program user or an illegal actor such as a workplace
3. In case provisional measures for service use are necessary for other reasons corresponding to each subparagraph
④ After the investigation in Paragraph 3 is completed, in the case of paid game services, the member's usage time is extended by the amount of time suspended or compensated with paid services or cash equivalent thereto. However, this is not the case if the member falls under the reasons in each subparagraph of Paragraph 3.
Article 19 (Payment)
① In principle, the imposition and payment of the purchase price for the content follows the policy or method set by the mobile communication company or open market operator. In addition, the limit for each payment method may be granted or adjusted according to the policy set by the company or open market operator or government policy.
② In the case of paying for the content purchase in a foreign currency, the actual billed amount may differ from the price displayed in the service store, etc. due to exchange rates and fees.
Article 20 (Withdrawal of subscription, etc.)
① Within 7 days from the date of purchase or the date on which the paid content is available, the user may use the paid content within 3 months from the date on which the paid content is available, if the content of the paid content is different from the content of the display/advertisement or the content of the purchase is different. Alternatively, you may cancel your subscription (cancellation of purchase) without a separate fee within 30 days from the date you knew or could have known the fact. However, subscription withdrawal (cancellation of purchase) may be restricted for paid contents with similar characteristics, such as paid contents that have already been used or deemed to have been used at the time of request for withdrawal.
② If the company cannot use the paid content purchased by the member in the service due to reasons attributable to the company, the company compensates for the same or similar paid content or refunds the purchase amount in full regardless of the date of purchase.
③ Refunds for paid contents purchased by members are carried out in accordance with the refund policy of the App Store operator used by the member, and detailed refund application procedures are in accordance with the App Store operator's operating policy. In addition, when a refund for purchased paid content is completed, the paid content will be deducted by the amount refunded. In addition, if paid content is paid differently, the method set forth in Paragraph 2 of this Article shall be followed.
④ When paid content is converted to content, when the basic unit that can be purchased within the service is damaged due to full or partial use, consent such as acceptance on screens related to transmission / reception of paid content such as message box and / or gift box When there is a reason to be regarded as a member's use of paid content, such as when the member has gone through the process, it is considered that the member has expressed his intention to use it.
⑤ Paid content obtained by the member through the use of the service or received as a gift from another user, or free content obtained through the company's event, other than through In-App payment where normal purchase details are recorded, are not refundable.
⑥ The company takes measures to ensure that the exercise of rights such as withdrawal of subscription is not hindered by means such as indicating that withdrawal of subscription is restricted before in-app payment for paid content for which withdrawal of subscription is restricted. If the company does not take these measures, the member may withdraw the subscription despite the reason for the restriction on the withdrawal of subscription. However, subscription withdrawal is restricted in the following cases.
1. In the case of paid content that starts to be used immediately after purchase or is immediately applied to the service
2. In case the additional benefits are used after purchasing paid contents provided with additional benefits
3. If part of the paid content sold as a bundle (package type) is used
4. In the case of opening capsule-type/probability-type paid content that can be viewed as use or whose effectiveness is determined upon opening
5. If part of the content has been used or it is difficult to sell it again because of the passage of time
⑦ If a minor purchases paid content through In-App payment without the consent of the legal representative, the minor or legal representative may cancel the In-App payment. However, cancellation is limited if the minor's In-App payment is within the scope of the property that has been permitted to be disposed of by the legal representative, or if the minor uses witchcraft to make them believe that they are an adult. Whether the paid content purchaser is a minor is determined based on the name of the payment method such as the terminal or credit card where the in-app payment was made. When requesting cancellation of payment by a minor, documents proving the identity of the minor and legal representative must be submitted according to the needs of the company.
⑧ In-App payment follows the payment method provided by the App Store operator. If an overpayment occurs during the In-App payment process, you must request a refund from the App Store operator. If an overpayment occurs during the in-app payment process and the company requests a refund (including payment cancellation), the company will request a refund of the overpayment to the app store operator only if it is possible according to the policy and system of the app store operator and refund and the refund method for overpayment is in accordance with Article 21, Paragraph 3. However, if the App Store operator restricts the company from requesting a refund of overpayment, the member must directly request a refund of overpayment to the App Store operator.
⑨ As for In-App payment made through the gift-giving function, payment cancellation or refund is not possible in principle, unless there is a defect in the purchased paid content. it's possible.
Article 21 (Refund of Overpayment)
① When a member cancels the subscription pursuant to Article 20, Paragraph 1, the company immediately collects or deletes the paid content and refunds or cancels the payment received within 3 business days from the date of collection or deletion of the paid content. Refund through
② In the case of Paragraph 1, if the company delays the refund to the member, the delayed interest calculated by multiplying the delay period by the interest rate set forth in the 「Act on Consumer Protection in Electronic Commerce, Etc.」 and the Enforcement Decree of the same Act shall be paid.
③ When a member pays for a refund with a credit card or other payment methods set forth in the Enforcement Decree of the Consumer Protection Act in Electronic Commerce, etc., the company immediately requests the payment from the business operator that provided the payment method. request to suspend or cancel. However, if the company has already received payment from the payment provider, it will be refunded to the payment provider and notified to the user.
④ If the member withdraws the subscription pursuant to Article 20, Paragraph 1, the user shall bear the cost of returning the paid content (except for cases where the content of the display or advertisement is different from the content of the purchase or the content of the purchase is different), and the company does not claim a penalty or compensation for damages to the member for the reason of withdrawal of subscription.
Article 22 (Termination of contract, etc.)
① If a member does not want to use the service at any time, he or she may terminate the use contract by withdrawing from membership. Due to membership withdrawal, all game use information held by the member within the game service is deleted and cannot be recovered.
② If there is a serious reason why the member cannot maintain this contract, such as an act prohibited by these Terms and Conditions and the operation policy and service policy, the company gives the maximum notice and sets a period to suspend the use of the service or terminate the use contract. may cancel.
③ Refunds and damages pursuant to Paragraphs 1 and 2 will be handled in accordance with the 「Content User Protection Guidelines」.
④ In order to protect the personal information of members who have not used the company's services for one year consecutively from the latest service use date (hereinafter referred to as "dormant account"), the company terminates the use contract and takes measures such as destroying the member's personal information can take In this case, the member is notified of the fact that measures such as termination of the contract and destruction of personal information will be taken and the personal information to be destroyed 30 days prior to the date of action.
Article 23 (Compensation for damages)
① Members must compensate the company for damages if they cause damage to the company by violating the obligations of this agreement or in the process of using the service.
② Members must indemnify the company at their own responsibility and expense if the company receives various objections, including claims for damages or lawsuits, from a third party other than the member due to illegal acts or violations of these terms and conditions in the course of using the service. If the company suffers damages due to the company not being exempted from liability, the company must compensate for the damages.
Article 24 (Company's Immunity)
① The company is not responsible for the provision of the service if it is unable to provide the service due to natural disasters or equivalent force majeure.
② The company is not responsible for damages caused by repair, replacement, regular inspection, construction, etc. of service facilities. However, this is not the case if the company intentionally or negligently.
③ The company is not responsible for service suspension or use failure due to reasons attributable to users, and is not responsible for damages to users due to telecommunication service providers stopping or failing to provide normal telecommunication services. not.
④ The company is not responsible for the reliability and accuracy of information or data posted by members in relation to the service unless there is intentional or gross negligence.
⑤ The company has no obligation to intervene in transactions or disputes between members and others through the service, and is not responsible for any damages resulting from this.
⑥ The company is not responsible for any damages incurred to members in connection with the use of free services.
⑦ The company is not responsible for the member's failure to obtain or lose the expected benefits by using the service.
⑧ The company is not responsible for the loss of the member's game experience points, ratings, items, game money, etc.
⑨ The company is not responsible for third-party payments that occur when the member does not manage the password of the mobile device or the password provided by the open market operator.
⑩ If a member cannot use all or part of the content due to a change of mobile device, change of mobile device number, change of operating system (OS) version, overseas roaming, change of carrier, etc., the company is not responsible for this.
⑪ If a member deletes the content or account information provided by the company, the company is not responsible for it.
⑫ The company is not responsible for damages caused by temporary members using the service.
Article 25 (Notification to Members)
① If the company notifies the member, it can be done by the member's e-mail address, e-memo, note in the game service, text message (LMS/SMS), etc.
② When the company notifies all members, it can be substituted for the notification in paragraph 1 by posting within the game service for more than 7 days or presenting a pop-up screen.
Article 26 (Jurisdiction and Governing Law) These terms and conditions shall be governed by and interpreted in accordance with the laws of the Republic of Korea. In case a lawsuit is filed due to a dispute between the company and the member, the court in accordance with the procedure prescribed by law shall be the competent court.
[Addendum]
(Effective Date) These Terms and Conditions are effective from May 02, 2023.